Shipping Information


Hi and Thanks for checking out L'Ecuyer's Gourmet. All of L'Ecuyer's Gourmet are handmade by me and my family, processed in a commercial kitchen and then packaged in my home, which is non-smoking and completely allergy friendly!! Every product is unique and can have variations due to the nature of being all natural!

Please remember that all PC monitors are different and colors may show up differently on yours than mine. I always strive to take accurate pictures with good lighting, but I can not control what you are seeing.

The Products Pictured are all complete and Ready to ship usually immediately, however if we have a surge in orders it may take a day or two!! I like to mail out as soon as possible. As new products are made, they will be added. If a product 'sells out', I will post that on the site! I do 'custom orders' if something is in a product that you are allergic to (like nut oils), just ask!

Customs order Time frames are discussed when we set up the order. Bear in mind it usually involves production time, but I always get right to work on it and aim to have it to you soon as possible!


Payment

I Love Paypal and that is my Preferred method. But if you would like to mail me a money order,that's ok. I'll wait til it clears then ship it, Happily on it's way!!

Shipping

I usually ship within 24 hours on weekends, 1-2 days weekdays (I do work during the week!).
I use our USPS. I've had great success with it!  However, depending on weight, we may use UPS to save us both money.

I AM NOT RESPONSIBLE FOR SHIPPING OR CUSTOMS DELAYS OR COSTS.

There is no way to track International, there is a risk involved. You must agree to accept this risk.
The Good News is the Packages have always arrived.

I try to charge as close to actual postage+ supplies.Refunds and Exchanges.

Please contact me immediately if there is a Problem! I GUARANTEE MY PRODUCTS!!>>>> You must return a defective product so I can see what the problem is/was!!

Shipping will be done via USPS (United States Postal Service) Priority Mail Flat Rate boxes or UPS Ground shipping for anything that contains 'liquids' such as body spray or sauces plus a minor handling fee (to pay for packing supplies!).  Their current rates are as follows:

USPS

NOTE:  EFFECTIVE NOVEMBER 1, 2014, SHIPPING INCREASES BY THE POST OFFICE!!

Small box: $6.50
Medium box: $12.50
Large box: $17.00

If it is more economical we may use 'Regional Boxes' which are still shipped Priority mail but saves us both money.

UPS Charges that I will charge will be by weight and can take 1 to 2 weeks for it to arrive.  The USPS will not ship any 'liquids'.  If there is a 'liquid' in your order, please understand that I will have to send that way regardless of what you choose.

0.1 to 1.0 lb  $9.00
1.1 to 2.0 lb  $11.00
2.1 to 3.0 lb  $13.00
3.1 to 4.0 lb  $15.00
over 4.0 lbs
(anything grossly over 5 lbs I will contact you!)

PICKUP!!
IF you live in the immediate Columbia, SC Area we will refund shipping fees and deliver to you!  In the Comments section of PayPal simply write your instructions of how to contact you to arrange to get with me about your delivery.  Please understand that my work schedule changes all the time and will work to the best of my ability.  Thanks for understanding!!  We had to make this change due to losses from shipping throughout the state.

If you prefer a different method, the charge can change.

I do have 'some' international rates posted now on PayPal!!  So, please check when you check out!!  If your country isn't listed, please email me or post a comment on Facebook and I can look into!!  International Shipping will ONLY be done with flat rate shipping boxes!!  It is just far less expensive that way!!

Additional Policies and FAQs

I am super easy to work with, usually answer e-mails very fast. But I do have my limitations, as a Working Professional with a chronic, potentially life threatening illness it can get rather hectic so please bear with me!  I work hard and will work hard for you too!!